Last updated: August 8, 2023
Welcome to Elite Men Skin. We appreciate your business and we want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please do not send your purchase back to us until you have contacted our customer support and received authorization for the return.
To initiate a return, please follow these steps:
- Email us at ricardoswf@gmail.com with your order number and the reason for the return.
- We will review your request and respond with further instructions if the return request is approved.
- Pack the product carefully in its original packaging.
- Send your product with its original packing slip to Alameda San Juan de Buena Vista 334.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Please note that customers are responsible for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Products
We do our best to ensure our products reach you in perfect condition. However, if you received an item that is defective or damaged in shipping, please contact us immediately at ricardoswf@gmail.com. We will work with you to replace the damaged item as quickly as possible.
Contact us
If you have any questions on how to return your item to us, you can contact us:
Elite Men Skin Alameda San Juan de Buena Vista 334 Email: ricardoswf@gmail.com
Thank you for shopping with us at Elite Men Skin!